Who we are and how to contact us:
This site (“site”) is operated by Voyage Travel Expo (“we”, “our”, “us”). Our registered office address is: Judith Street, Observatory, Johannesburg, RSA. These terms also apply to any site operated by any of our companies and the word “site”, as used in these terms, shall also be deemed to include the website of any of our companies.
We operate Voyage Travel Expo through companies incorporated in the following jurisdictions: South Africa.
We provide information on the site to visitors and users (both of whom are referred to as “you” or “your” in these terms) subject to these terms and any other relevant terms and conditions, policies and notices as provided below.
By using our site, you confirm that you accept these terms and that you agree to comply with them.
If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy: www.reservationsafrica.co.za/voyage-travel-expo/privacy-policy/.
Our Acceptable Use Policy (at the Appendix to these terms).
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Disclaimer of liability
The material and information contained on this site is for general information purposes only. You should not rely upon the material or information on the site as a basis for making any business, legal or any other decisions and you and your company rely on the information contained on the site at your own risk. If you find an error or omission on this site, please let us know.
We do not accept responsibility for the behaviour of users on the site or the information made available on the site by other users.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources. Use or reliance on any external sites is at your own risk. When visiting external sites you must refer to that external site’s terms and conditions of use.
User-generated content is not approved by Us
To the extent such functionality is enabled, this site may include information and materials uploaded by other users of the site, including to public forums, bulletin boards and chat rooms. We are not responsible for any material submitted to these public areas by you or any other site user. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
We shall not be a party to any transactions between users. To the extent they are in existence, in relation to public areas of the site, the site may act as a passive conduit for the online distribution and publication of information and advertisements submitted by users, and we have no obligation to screen advertisements or information shown on the site in advance of it being published on the site.
We do not exercise editorial control over the content of the public areas/forum section of the site or other material created or accessible over or through the site. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by us and if it is material you have submitted, such material remains your sole responsibility.
Removal of material/account deletion
To the extent such functionality is enabled on the site, We reserve the right to remove any material submitted or posted by you on the site and/or delete your user account, without notice to you, if we become aware and determine, in our sole and absolute discretion, that you have, or there is the likelihood that you may:
Specific Use
You agree not to use the site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify us against any and all loss, liability, damage or expense of whatever nature which We or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the site to send or post any such message or material.
You shall not use this site (or any of the third party sites provided on the site) for the solicitation of users of this site to encourage them to utilise any third party online or offline services of our competitors, or those entities and persons who can reasonably be deemed to be our competitors.
How to complain about content uploaded by other users
If you wish to complain about content uploaded by other users, please email: voyagetravelexpo@reservationsafrica.co.za
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with any content standards set out in our Acceptable Use Policy (at Appendix).
You warrant that any such contribution complies with those standards and you will indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the section: ‘Rights you are giving us to use material you upload’.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (at Appendix).
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content as follows:
Social Media
We may, from time to time, link the site to our social media accounts (including, but not limited to, Twitter and Linkedin). By proceeding to connect to or follow the site, you agree to these terms and any applicable third party terms of use for the relevant social media provider. You have the option to disable your social media account at any time by changing the settings’ page on the social media provider’s site and unfollowing the site.
Viruses
We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Trade marks
The trade marks, names, logos and service marks displayed on the site are either registered or unregistered trademarks, which belong to: (i) Voyage Travel Expo; or (ii) one of our group companies; or (iii) a third party. You are not granted any licence or right to use any trade mark, name, logo or service mark published on the site without our prior written permission.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
You expressly agree that use of this site is at your sole risk.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
In particular, we will not be liable for:
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Linking to our site
If you wish to link to, or make any use of content on, our site, please contact voyagetravelexpo@reservationsafrica.co.za
Warranties
Neither We, nor any third party content/data provider, make any warranty that this site will meet your requirements, or that this site will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the site, or as to the accuracy or reliability of any information obtained through the site.
You understand and agree that any material and/or data downloaded or otherwise obtained through the use of this site is at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
We make no warranty regarding any goods or services purchased or obtained through this site or any transactions entered into through the site.
No advice or information, whether oral or written, obtained by you from or through this site shall create any warranty from us.
By accessing the site, you warrant and represent to Us that you are legally entitled to do so and to make use of any content made available via the site.
General
Governing law/jurisdiction
If you are a consumer, please note that these terms, their subject matter and their formation, are governed by South African law. You and We both agree that the courts of South Africa will have exclusive jurisdiction. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by South African law. We both agree to the exclusive jurisdiction of the courts of South Africa.
Entire Agreement. These terms constitute the only agreement between you and us in relation to your use of the site. Unless otherwise specifically stated, these terms supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Us in respect of your use of the site.
Modification. We may at any time modify these terms without notice to You. You acknowledge that by visiting the site from time to time, you shall become bound to the current version of the relevant terms.
No Partnership: Nothing in these terms shall be construed so as to create a joint venture, partnership or agency/representative relationship between you and Us.
Conflict. Where any conflict or contradiction appears between the provisions of these terms and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the site shall prevail in respect of your use of the relevant section or module of the site.
A failure or delay by a party to exercise any right or remedy provided under these terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under these terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.
We shall be entitled to assign all or any of our rights and obligations in these terms to any third party without notice to you.
Severance. If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms.
Comments or Questions. If you have any questions, comments or concerns arising from the site, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact: reservationsafrica.co.za/voyage-travel-expo/
Copyright ©2019 Voyage Travel Expo All aspects of this site including but not limited to, design, text, graphics, applications, software, underlying source code and all other aspects, are the copyright of Voyage Travel Expo and its affiliates or partners or content and technology providers. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without our prior permission.
Copyright Infringement Notification. To notify us of a copyright infringement, please email voyagetravelexpo@reservationsafrica.co.za with the following information:
APPENDIX
ACCEPTABLE USE POLICY
PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE
What’s in these terms?
This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way,
By using our site you accept these terms
By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
We may make changes to the terms of this policy
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
You also agree
Interactive services
We may from time to time provide interactive services on our site, including, without limitation:
(“interactive services”.)
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
We will determine, in its discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
A Contribution must not:
Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the site’s terms (found at the start of this document) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
How this contract can be transferred
We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.
Which country’s laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by South African law. You and we both agree that the courts of South Africa will have exclusive jurisdiction.
If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by South African law. We both agree to the exclusive jurisdiction of the courts of South Africa.
Privacy and Cookie Policy
This Privacy & Cookies Policy (“Policy”) dated 12 February 2022 replaces our previous policies. Please take the time to review before you continue to use our products and services.
Voyage Travel Expo is an international exhibitions mainly focusing on African Hospitality Industry. Headquartered in Johannesburg since 2019, we have expanded our operations from this global hub city to most African countries, achieving impressive growth in emerging and mature markets.
For the purpose of applicable data protection laws, the data controller is Voyage Travel Expo, T/A Reservations Africa headquartered in Johannesburg, South Africa.
The Data Controller is part of the Reservations Africa. Members of the Reservations Africa may use and share, within that group, the information you provide and other information held about you for the purposes set out below. For more information about Reservations Africa please see the Reservations Africa website and the Reservations Africa Policy.
This privacy policy governs the collection and use of personal information by Voyage Travel Expo. For more information about Voyage Travel Expo please visit https://reservationsafrica.co.za/voyage-travel-expo/
We are committed to protecting and respecting your privacy. This privacy policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information, and your legal rights in relation to your information. We are committed to abiding by this privacy policy, as well as the requirements of applicable laws, in the operation of our business. Please read this policy carefully as it explains our views and practices regarding your personal information and how it is handled. By accessing or browsing our websites, attending our events in person or virtually, you confirm that you have read, understood and agree to this privacy policy in its entirety.
Information we may hold about you
This policy covers all personal information collected and used by Voyage Travel Expo. In this policy “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, credit card number, login information and technical information from the devices you use to receive our services, together with information from or about you which is uploaded to any virtual event platform, or generated on it or recorded through it – for example recordings of speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions.
Collection of personal information
We may collect information about you from different sources detailed below.
Information you give us:
When you access and browse our websites (including when you register for an event onsite or virtually or fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.
In addition when you interact with any virtual event platform you may give us or create content about you – for example speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions.
Information we collect about you:
With regard to each of your visits to our website(s) (including any virtual event platform), we may also use cookies and other technologies to automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.
Information we receive and collect from other sources:
We may receive information about you from other websites operated by the Voyage Travel Expo or from the other services that we provide. We also work closely with third parties such as payment processors and app providers and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media e.g. your name, job title and industry.
We may also receive information about you from you from your employer when (i) they complete registration forms for delegate, sponsorship, media partner or exhibitor activities at our events; or (ii) they provide us with your details as points of contact for administration, billing or relationship management purposes.
Cookies
Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the websites and also allows us to improve our websites. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy at https://reservationsafrica.co.za/voyage-travel-expo/
Our use of your personal information
We may use your personal information to: | How do we use personal information for this purpose? | What is the legal basis for us processing your information in this way? |
Provide you with goods and services | We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events. | Using your personal information in this way is necessary for us to perform our contractual obligations to you. |
Ensure that your requirements are met at events | We may use your personal information to better understand your requirements and preferences, so that we can provide you with a tailored experience. | It is in our legitimate interests to look at your requirements so that we can personalise our events for you, to better meet your needs as a customer. |
Complete bookings you make through our website | We will need to use your contact information (such as your email address or postal address) to assist you with any bookings you make through our website. | Using your personal information in this way is necessary for us to perform our contractual obligations to you. |
Process your payments and protect against fraudulent transactions | We may need to process your personal information in order to keep your payments safe and secure and protect against fraudulent transactions. | It is in our legitimate interests to process personal information to keep our customers’ payments secure. |
Contact you for research purposes or to tell you about our special offers or other goods and services | We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in the Voyage Travel Expo group for this purpose. | We will ask for your consent before processing your information in this way. |
Diagnose problems with our server or administer our websites including rectification of virtual events | We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites or rectify technical issues with our virtual events. | We will ask for your consent to the use of cookies before processing. |
Analyse user traffic to measure use of our websites and to improve the content of our websites and our services including monitoring attendance at virtual events | We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services. | It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer. |
Comply with legal requirements and exercise or defend legal claims | We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety and Trade Sanctions). | It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject. |
Assess how people move through our events where you have activated one of the apps available at an event | We will need to use your personal information (such as information about your location) to understand how people have moved through an event that we host. | It is in our legitimate interests to use your location information to monitor movement through our events so that we are able to ascertain your interests in and around the event venue for the purpose of improving our service offering. |
Where you consent to having your badge scanned at an event by us or a third party, contact you for research purposes or to tell you about special offers or other goods and services | We may use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. Please note that we may also share your personal information with other entities in the Voyage Travel Expo group and third parties for this purpose. When you do sign up to an event (including virtual), we will actively list by name any third parties who may be sent your data in connection with the event or for marketing purposes and afford you the opportunity to withdraw consent. | By allowing your badge to be scanned at an event you are consenting to your information being processed in this way. If you do not wish for you information to be processed please do not scan your badge. |
To administer our relationship with your employer where they have booked services in respect of an event. | We may be given your details as points of contact for your employer to administer our relationship with that business (for example for administration, billing or relationship management purposes). | It is in our legitimate interests to liaise with businesses who have made event bookings for us and where your details have been provided to us as points of contact. |
Where applicable, to provide you with virtual event functionality and content and to make recordings, user generated content and chat functionality within apps of your contributions (for example speeches or presentations, chat content, questions, poll results and audio-visual content incorporating your likeness, image or opinions) | We may use this information (which may be embedded or incorporated in event content) to enable you to participate and take the benefit of the services, content and functionality made available at the event. | It is in our legitimate interest to provide you with this functionality and to better enhance your experience at a virtual event by allowing you an opportunity to engage with speakers and content and to make this content available for future attendees of events. We would not share or make public private chat messages. |
To carry out news and insights publishing activities. | We may need to process your personal information (e.g. your name, image, etc.) in order to provide news, features, video, podcasts, event recordings, webinars and other content on our websites. | It is in our legitimate interests to process personal information to provide you with our news and insights content. |
To enable you to create or register an account on our website. | We may need to process your personal information (e.g. your name, email, phone number, postal address, etc.) in order to enable you to create or register an account with our websites. | We will ask for your consent before processing your information in this way. |
To provide public forums, bulletin boards, chat rooms and other user generated content facilities. | We may need to process your personal information (e.g. your name, username, email, etc.) in order to enable you to post comments or other user generated content on our websites. Anything that you share will become public information. Please see our Terms for more information. | We will ask for your consent before processing your information in this way, or it may be in our legitimate interests to process personal information to enable you to post comments or other user generated content on our websites. |
To monitor public forums, bulletin boards, chat rooms and other user generated content facilities for offensive/objectionable content and disruptive behavior. | We may sometimes need to process your personal information to remove your account or unpublish or redact comments or other user generated content that breach our Terms. | It is in our legitimate interests to process personal data for the purposes of monitoring public forums, bulletin boards, chat rooms and other user generated content facilities on our websites in order to ensure compliance with our website terms. |
Transfers of personal information
We may share your personal information with any member of the Voyage Travel Expo, including the Reservations Africa or selected third parties in connection with the event for direct marketing purposes, in order to enable you to access the services, provide you with customer support and conduct the other activities described in this privacy policy. We may also share recordings of the events and user generated content including your public contributions.
Such group companies may be located outside of the RSA, in which case the section “Where we store your data” below will apply.
We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, event management (including logistics, health and safety and audio-visual services), meetings and bookings (including accommodation), training, IT, hosting and other infrastructure (including for the operation of any virtual event and the functionality within it), subscription and discount management, payment processing, and data cleansing and processing services. In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.
We may also disclose your personal information to third parties:
If you use one of our virtual products, e.g. Websites, Directory Sites, Webinars etc., or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. Generally this will be via a process whereby you, as the user, visit or interact with a third party e.g. visit a stand at an online exhibition, have your badge scanned or click on an asset branded and provided by a third party. In some instances, for example, a products listing site, you may reach out directly to a supplier or exhibitor who may contact you in return. In other instances our virtual products are sponsored and, in such cases the data you provided to us will be given to the sponsor. Generally, we will let you know at the time of collection if a product is sponsored. If you wish to change your contact preferences with an individual exhibitor/sponsor, please follow their own unsubscribe request details. Unsubscribing with one of our products will stop that product from contacting you in the future, but not the individual third parties whom you have interacted with independently.
Where we store your data
The data that we collect from you may be transferred to, and stored at a destination outside the RSA. It may also be processed by staff operating outside the RSA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of services to you or the processing of your payment details. We will take all steps that are mandatory or reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering into RSA standard contractual clauses (or equivalent measures) with the party outside the RSA receiving the data. A copy of the RSA standard contractual clauses are available on request from info@reservationsafrica.co.za.
Data retention of personal information
We store your data for no longer than necessary in relation to the purpose under which such data was collected. This is determined on a case by case basis and depends on things such as the nature of the data provided, why it was collected, the legal basis we rely upon to process the data, and our relevant legal or operation retention requirements. For example, if you request to delete your account we still have to retain some data for fraud prevention purposes and financial auditing.
Security of personal information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.
Certain areas of our websites may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.
Payments made via our websites are processed in a secure environment using software provided by third party providers.
Third party websites and apps
Our websites may contain links to and from third party websites and we may provide you with details of apps provided by third parties. Please note that if you follow a link to any of these websites or download an app, these websites and apps will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites or apps.
Your rights
You have the following rights with respect to the personal information that we hold about you:
Restriction: You have the right to request the restriction or suppression of your personal data, please contact us, at the contact details provided below.
Revoke consent for direct marketing: You have the right to object to the processing of your data for direct marketing, you can opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.
Your right to access the information we hold about you
You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.
You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).
You also have the right to be informed of the third parties to which we transfer your personal data within the scope of this privacy policy.
Your right to have your information corrected or deleted
If you have an account with us, you have the right to have your information corrected or deleted. Please send your request to info@reservationsafrica.co.za and we will action it as soon as possible.
Your right to object to us processing your data
You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them. You may, however, at any time opt-out of receiving offers from third parties by logging in to your user account and changing the settings. If you had previously opted in, your personal data will cease to be transmitted to our partners from the time your request is processed.
Your right to have your data transmitted to another organisation
Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.
Restriction: You have the right to request the restriction or suppression of your personal data, please contact us, at the contact details provided below.
Revoke consent for direct marketing: You have the right to object to the processing of your data for direct marketing, you can opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.
Making a complaint
You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws.
Changes to our privacy policy
We reserve the right to amend this privacy policy at our sole discretion, without prior notice to you. We will notify you of any such changes (including when they will take effect). Your continued use of our services or our websites or attendance at the event following the posting of changes to these terms means that you consent to those changes.
Contacting us
If you have any questions about this privacy policy, you can email us at info@reservationsafrica.co.za. [If you wish to exercise your rights under applicable data protection law and this privacy policy, please contact us in writing at:
The Data Protection Officer,
Judith Street, Observatory, Johannesburg, South Africa
